When: Wednesday, April 23, 2025 · 11:00 AM – 12:30 EST Where: Online (Zoom)
This webinar offers a sneak peek into how Sentara Health (an integrated, not-for-profit healthcare delivery system) unified its appointment scheduling and hospital communications contact centers into a Clinical Access Center and made it a Center of Excellence for further consolidation. This session will offer valuable insights for healthcare leaders and IT professionals looking to optimize patient experience while driving operational efficiencies.
The health system is establishing a new center for artificial intelligence to enhance diagnostics, personalize treatments and optimize healthcare delivery for adolescents and plans to implement clinical trials at the Kravis Children’s Hospital. HealthcareIT News
The 13-hospital network's CDS system also maintained stable patient experience scores – and data validated that cost reduction was achieved without compromising quality of care. Healthcare ITNews
Generative AI doesn’t suit every problem. Use these guidelines to decide between predictive AI — machine learning and deep learning tools — and generative AI. MIT Sloan Review
In this episode, Sophy Lu, Digital Integration and Business Relations at Northwell Health, states how the foundation of their digital transformation began with simplifying the ecosystem and strategically selecting key functions – cloud, data platforms, and EHR – to drive efficiency, and more.
Early adopters of the documentation tools report positive impacts on clinician burnout and cognitive load, but their effect on productivity and financial performance is unclear. Healthcare DIVE
Featured Offering for The Month
CRM Consulting
Engage, Acquire, and Retain
Connecting CRM with a health system’s System of Records offers a 360-degree view of the patient to coordinate appropriate care while empowering front-line support teams to interact with and provide an optimal patient experience. Here's how we helped a large, leading health system, Sentara, transform its contact centers.
Dr. Sowmya Viswanathan shares her healthcare leadership journey and insights on the evolving role of physician executives in driving digital transformation and patient care. Damo Blog
Sentara Health, a leading not-for-profit healthcare system, faced challenges with fragmented patient experiences across 13 contact centers. Partnering with Damo, Sentara centralized scheduling through the Clinical Access Center and unified contact centers under a comprehensive strategy. The collaboration improved cross-functional collaboration, standardized operations, and enhanced patient care, establishing a seamless, high-quality experience. Damo Case Study
Instead of cautious experimentation, Moody’s launched a company-wide transformation grounded in three principles: 1) everyone had to be involved, 2) new ideas should be built upon, not dismissed, and 3) real business impact was the priority. HBR
The software company SAP successfully leveraged AI tools to begin selling to the small and medium enterprises (SMEs) market, which had previously been uneconomical for its in-person sales approach. This case study demonstrates the potential of thoughtful AI scaling to add significant revenue to large businesses. HBR
The AI Governance Lead and Program Manager will be instrumental in advancing AI governance and compliance initiatives within a highly regulated public-sector organization.
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