When: Wednesday, April 09, 2025 · 11:00 AM – 12:00 Noon Where: Online (Zoom)
This webinar offers a sneak peek into how Sentara Health (an integrated, not-for-profit healthcare delivery system) unified its appointment scheduling and hospital communications contact centers into a Clinical Access Center and made it a Center of Excellence for further consolidation. This session will offer valuable insights for healthcare leaders and IT professionals looking to optimize patient experience while driving operational efficiencies.
In this episode, Sowmya Viswanathan, MD, MHCH, MBA, FACP, Chief Physician Executive of BayCare Health System, shares her healthcare journey and insights on the evolving role of physician executives in health systems.
The report underscores how fostering a strong culture of safety within hospitals is directly tied to better outcomes for both patients and healthcare workers. HIT Leaders and News
A time may be approaching when wise patients demand artificial intelligence (AI)–informed care as a standard of quality. JAMA Network
Featured Offering for The Month
CRM Consulting
Engage, Acquire, and Retain
Connecting CRM with a health system’s System of Records offers a 360-degree view of the patient to coordinate appropriate care while empowering front-line support teams to interact with and provide an optimal patient experience. Here's how we helped a large, leading health system, Sentara, transform its contact centers.
Dr. Sowmya Viswanathan shares her healthcare leadership journey and insights on the evolving role of physician executives in driving digital transformation and patient care. Damo Blog
Sentara Health, a leading not-for-profit healthcare system, faced challenges with fragmented patient experiences across 13 contact centers. Partnering with Damo, Sentara centralized scheduling through the Clinical Access Center and unified contact centers under a comprehensive strategy. The collaboration improved cross-functional collaboration, standardized operations, and enhanced patient care, establishing a seamless, high-quality experience. Damo Case Study
Regular, transparent progress assessments ensure AI investments align with customer needs, while embedding AI experts within mission-based teams enhances adaptability and upskills the workforce. HBR
The AI Governance Lead and Program Manager will be instrumental in advancing AI governance and compliance initiatives within a highly regulated public-sector organization.
