Hackensack Meridian Health uses AI from DrFirst within Epic EHR to automate medication management. Automation of prescription instructions rose from 26% to 86%, cutting manual entry and errors. The system also adds real-time cost transparency and delivers personalized, app-free medication messages to patients, improving safety, efficiency, and adherence.
βAI solutions serve as decision-support rather than decision-making toolsβ¦ Agentic AI is the next frontier β integrating LLMs, RPA, and rule engines to automate complex processes such as prior authorizations and denial management.β
β Sameer Sethi, SVP and Chief AI & Insights Officer at Hackensack Meridian Health (The Big Unlock Podcast Episode #179)